What Mac OS X version does Sesame work with?
We recommend using Mac OS X 10.9.5 or Mac OS X 10.10
What Macs is Sesame compatible with?
Sesame is compatible with the following Macs:
MacBook Air (Mid-2011 and newer)
MacBook Pro (Mid-2012 and newer)
Mac Mini (Mid-2011 and newer)
iMac (Late-2012 and newer)
Mac Pro (Late-2013)
When will the PC version be released?
The PC version is due to ship in Q1/2015
What PC’s will Sesame be compatible with?
We are aiming at Windows 8 compatibility out of the box. Support for Windows 7 is currently being investigated as it will require custom software drivers to support Bluetooth 4.0
Why can't I just use the auto-sleep feature that comes with Mac OS X?
You could argue that you can set your system to lock your screen after x minutes, however, make the delay too short and you'll find yourself typing your password more often than you really wanted to. Make it too long and your files, Facebook and Twitter accounts, web browser history are ready for the taking by anyone. With Sesame, you don't have to worry about it. If you're not there, your Mac is locked - it's that simple.
I can do this with an App, no?
Sort of and not really. The Sesame project actually started as an iPhone app until we quickly realised that it just wouldn’t work that well. We think there are two key requirements for a locking device:
1. It locks your computer when you walk away
2. You don’t need to think about it.
An iPhone app basically means that instead of remembering to lock your screen, you now have to remember to take your phone (not all of us have a phone surgically attached to their hand). Furthermore, we know from past experience that apps will get terminated by iOS if there is substantial memory pressure, so you have to periodically check your app is still alive. Sesame also performs a lot of calculations to decide when to lock, which may or may not happen if your iPhone app is in the background.
We could go on about the advantages of dedicated hardware over an iPhone app, but the key point is that Sesame is something you just forget about. It becomes part of your workflow and not having to remember to close the lid/logout/activate screensaver/type passwords all the time is a brilliant time saver.
Why do you only ship to the EU and North America?
This is mostly down to certifications. We would love to ship to Australia for example, however, this would require an additional regulatory certification which is quite costly. The same applies to many other countries. Over time, we will expand international coverage.
Are you planning to release a version of Sesame that works with older Macs?
As much as we would like to support older Macs, Sesame would need to support Bluetooth 2.1, which is quite power hungry for both your Mac and the Sesame device. Sorry!
At what distance will my computer lock?
The lock distance depends on your environment and the setting you selected in the app. In a normal office, with a fair number of Wi-Fi routers and Bluetooth devices running, the ‘Near’ lock distance is around 6 to 8 meters. Basically, if you are still able to see your computer, there is little point in locking your screen as it’s unlikely someone will sit down at your computer and start going through your files in front of you.
Note that the lock distance will vary a little, depending on the amount of ‘noise’ in your environment.
How does my Mac know that Sesame is nearby?
Sesame talks to a Mac wirelessly using Bluetooth 4.0 (aka Bluetooth Low Energy or Bluetooth Smart). The Sesame app lets you define the range between your Mac and Sesame beyond which your screen should lock.
If Sesame uses Bluetooth, doesn't this mean my Mac's battery will go flat quicker?
Sesame uses the new Bluetooth 4.0 standard, which incorporates a "Low Energy" specification. Your Mac's battery will barely be affected and Sesame will be powered by a coin cell battery for up to a year.
Does Sesame use a custom lock screen?
No. When you walk away, the Sesame application will turn off your screen. To log back in, you will be required to enter your system password. We do not use any custom lock screens for normal locking, what you see is the standard Mac login screen.
If you use the Two-Factor Authentication mode, a custom lock screen will be shown after you have entered your password if Sesame is not nearby.
Does Sesame launch automatically when I boot my computer?
What happens if I lose or forget my Sesame?
If you have selected the “Auto-Unlock” or “Password” option, you’ll simply have to enter your system password to log back in. If you have the 2F option turned on, reboot in target disk mode or safe mode to remove the App and restart.
When I launch the app, nothing happens
When you launch the app, a icon that looks like a lock will appear in the menu bar (top right corner). Click on it and select the option you need. Note that you don’t have to launch the app every time you restart your Mac, as it will open automatically.
When I come back to my desk, my Mac doesn’t unlock automatically
Firstly, check that you have set the app to unlock automatically.
Secondly, please be aware that Sesame cannot wake your Mac from sleep. If your Mac is asleep, pressing a key to wake it up will be sufficient, Sesame will enter your password once your Mac is out of sleep mode. You can increase the Sleep Timer in System Preferences > Energy Saver if your Mac keeps going to sleep too early.
Thirdly, on 10.9.x, you may encounter a small delay (max 10 seconds) before your Mac gets unlocked. This issue is resolved in 10.10.
On very rare occasions, you may only see the mouse pointer (on a black screen) for a while before your Mac fully wakes up. This issue appears only on some Macs and the Mac OS X 10.9.4 update has mostly eradicated that problem.
The lock distance is too long
First, it’s important to use the Calibration assistant (part of the Setup Assistant in v.2.1 and higher) when setting up Sesame. Make sure that you wear Sesame where you normally will do during the calibration.
Secondly, try to wear Sesame in a different position; for example if you use it on a lanyard, try wearing it in your pocket and re-run the calibration assistant.
Thirdly, Sesame learns about you and how you use your computer over time. It monitors several bits of data when you type or use your mouse and uses this as a baseline to determine what ‘the picture’ looks like when you are at your desk to then lock properly. The more you use it, the more it learns about and the better it can make a decision to lock when you move away.